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FAQs
All your questions about how the cashless system works at the summer vibration 2023 festival find their answers here. However, if you cannot find the information you need, please contact us!
My cashless account
No, you can obtain and top up your cashless chip directly at the cashless bank of the festival located neat the entrance gate.
KEEP IN MIND :
- You will not be able to consume if you do not have a cashless chip. You will therefore have to go to the festival bank to obtain and load your cashless support.
- In the event of loss or theft, if your chip is not affiliated with an account, we will be unable to transfer your remaining balance to a new chip during the festival.
- At the end of the festival, you will have to create an account to be refunded if you have some credits left.
SAVE TIME
- Upon your arrival, if you have preloaded your account, picking up your preloaded media directly at the entrances (no need to queue at a bank);
- During the festival, by recharging online via the cashless space (no need to queue at a bank);
- When you top up online, by registering your bank card.
- By blocking your online chip in case of loss or theft;
- During the festival, by recharging online via the cashless space (no need to queue at a bank);
- Consulting your chip balance and transaction history at any time;
- Get your cashless balance refunded in 2 clicks at the end of the festival.
Before the festival, get your ticket (no matter which point of sale), and create your account by entering the barcode number. Choose the amount to be credited and pay by credit card.
Important: If you have several tickets, use the barcode number of the first day ticket so that your chip (card or wristband) is delivered to you as soon as the ticket is scanned.
No, one account is enough! Remember to use the barcode number of the ticket for the first day you come so that your support is given to you as soon as your ticket is scanned.
Your cashless chip is activated for the 4 days of the summer festival (from Wednesday July 20 to Sunday July 23, 2023). Your balance can therefore be used on all days of the festival. You don't have to do anything.Yes, for people who come as a family or in a group, you have the possibility of crediting several chips with a single cashless account, by clicking on the "manage my wallets" button.
Using my cashless chip
If you have topped up beforehand online, by creating your cashless account, all you have to do is pick up your bracelet or your cashless card at the entrance to the festival by presenting your ticket. Otherwise, head to the festival bank near the entrance gate.
To pay for your orders, simply swipe your chip at the payment terminal. With each transaction, the balance of your account is communicated to you.
You pay with your cashless chip at all points of sale at the festival:
- bars;
- catering stands;
- Summer Boutique (festival merch).
Also on the campsite, cashless chips are accepted at the bar and at the food trucks.
Note: Cashless is not valid on artist merchandising stands or exhibitor stands.
No. Wristbands are for 3 or 4-day pass holders only. Single Day tickets will receive a cashless card.
NB: Free WiFi zones are located on the festival site. Look for the WiFi symbol to connect for free.
- I have a cashless account: associate your chip with your account using the 6-letter identifier engraved on the chip. You can now recharge your chip online with just a few clicks.
- I do not wish to create an account: "traditional" means of payment (bank cards or cash) must be exchanged at cashless banks on the festival site.
I can check my available credit at any time at cashless banks and at various points of sale. We advise you to check your available credit before ordering. If you have created an account, your available balance can be viewed online at any time.
If I don't have enough credit, or want to split payment for my order, another cashless account can complete the transaction. Simply swipe the chips on the payment terminal one after the other.
Yes, activate the option in your account and as soon as your balance drops below 10€, it will be automatically topped up with 20€.
Practical questions
An activation fee of €1 is charged on your first top-up.
No. Cards already used on another event cannot be used.
No. At the time of the transaction on TICKETSWAP, the original ticket will be automatically canceled and detached from the cashless account. The buyer will receive a new ticket without any associated cashless credit.
A seller who has created an account to load cashless on his tickets will be able to request a refund online after the festival.If you created your account online, you can block your account directly online or by going to the info area of a cashless bank. You can then recover the money already credited to it. If credits have been consumed in the meantime, they cannot be recharged.
cashless refund
You will have a period of 6 weeks from Monday, July 24, 08:00 to Sunday, September 3, 2023, 23:59 to recover your balance. To do this, log in to your account and check that your balance appears. You can then request a refund.
NO REFUNDS ARE MADE ON THE FESTIVAL SITE. Remember to keep your bracelet or card after the festival (or take a picture of it)! Each has a unique number needed to repay the remaining credit.
To get your balance refunded, you will need to create an account. Log in to your account and verify that your balance appears. You can then request a refund. If your balance does not appear, check that your chip is linked to your account: the 6-letter identifier engraved on the support of your chip must be indicated next to your e-mail address.For technical reasons, we are unable to refund sums of less than €1.
Yes, if you have created an account, you can access the summary of your transactions and, if necessary, request a receipt.
